Last updated: September 15, 2026
Rescue AI is operated by RescueAI LLC ("Rescue AI," "we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our platform, or communicate with us. By using our website or services, you agree to this policy.
Rescue AI provides software that helps businesses respond to missed phone calls, communicate with their customers by text message, and book appointments automatically. Our customers are businesses ("Clients"); the people who call or message those businesses are their customers ("End Users").
From website visitors: basic analytics data such as pages visited, browser type, device type, approximate location, and referral source. If you fill out a form or book a demo, we collect the details you provide (name, email, phone number, company name).
From Clients: account information (name, business name, email, phone number, billing details), business configuration details (business hours, services, booking preferences), and content you provide to configure the platform.
From End Users (on behalf of our Clients): when an End User calls or texts a Client using our platform, we process the phone number, message contents, call metadata (time, duration, missed/answered status), and any information the End User shares in conversation (such as appointment requests). We process this data as a service provider to the Client.
Payment information: payments are processed by our third-party payment processor. We do not store full credit card numbers on our systems.
Our platform sends and receives SMS messages on behalf of Clients through telecommunications providers. Message and data rates may apply to End Users. End Users can opt out of messages from a Client at any time by replying STOP.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We use artificial intelligence (AI) to read inbound messages from End Users and to generate replies on a Client's behalf. Message contents are sent to our AI model provider for this processing and are not used to train models.
We do not sell personal information. We share information with the following third-party processors, each bound by their own confidentiality and data protection obligations: Twilio (telecommunications), Base44 (hosting), Anthropic (AI), Google Workspace (email), Google Analytics (analytics), and Stripe (payments). We also share information with our Clients (their own customer data) and legal authorities where required by law.
We retain information as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. When a Client deletes their account, we remove their data and cancel their subscription. We use reasonable safeguards including encryption in transit and access controls. Depending on where you live, you may have rights to access, correct, or delete your personal information; contact us to exercise them.
Email: will@getrescueai.com · Website: getrescueai.com