Privacy Policy

Rescue AI provides software that helps businesses respond to missed phone calls, communicate with their customers by text message, and book appointments automatically. Our customers are businesses ("Clients"); the people who call or message those businesses are their customers ("End Users").

From website visitors: basic analytics data such as pages visited, browser type, device type, approximate location, and referral source. If you fill out a form or book a demo, we collect the details you provide (name, email, phone number, company name).

From Clients: account information (name, business name, email, phone number, billing details), business configuration details (business hours, services, booking preferences), and content you provide to configure the platform.

From End Users (on behalf of our Clients): when an End User calls or texts a Client using our platform, we process the phone number, message contents, call metadata (time, duration, missed/answered status), and any information the End User shares in conversation (such as appointment requests). We process this data as a service provider to the Client.

Payment information: payments are processed by our third-party payment processor. We do not store full credit card numbers on our systems.

• To provide, operate, and improve the Rescue AI platform
• To send and receive text messages and manage appointments on behalf of Clients
• To communicate with you about your account, support requests, and service updates
• To send marketing communications where permitted (you can opt out at any time)
• To detect and prevent fraud, abuse, and violations of our Terms of Service
• To comply with legal obligations

Our platform sends and receives SMS messages on behalf of Clients through telecommunications providers. Message and data rates may apply to End Users. End Users can opt out of messages from a Client at any time by replying STOP.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

AI-powered messaging. We use artificial intelligence (AI) to read inbound messages from End Users and to generate replies on a Client's behalf. This applies to both our Clients — whose business configuration (services, hours, FAQs, and booking rules) the AI uses to respond — and to End Users, the people who call or text a Client's business. End Users do not sign up for Rescue AI and are not asked to consent to this processing directly; the Client configures the service on their behalf, and we process End User messages as the Client's service provider. The AI processing involves analyzing the message content, interpreting the caller's intent and questions, selecting relevant information from the Client's configuration, and composing a text reply or booking suggestion. Message contents are sent to our AI model provider for this processing and are not used to train models.

We do not sell personal information. We share information with the following third-party processors, each bound by their own confidentiality and data protection obligations:

• Twilio — our telecommunications carrier. Receives End User phone numbers, message contents, and call metadata to send and receive SMS messages on behalf of Clients.
• Base44 — our cloud hosting and application platform. Receives and stores all data submitted to the platform, including Client account details, business configuration, conversation logs, and End User message content.
• Anthropic (Claude) — our LLM provider, used in our automation workflow to read inbound End User messages and generate replies on behalf of Clients. Receives the message content needed to understand and respond to the conversation.
• Google Workspace (Gmail) — our email provider. Receives email addresses and email content to deliver lead alerts, booking notifications, and account-related emails to Clients.
• Google Analytics — our analytics provider. Receives anonymized website usage data such as pages visited, browser type, device type, and approximate location from website visitors.
• Stripe — our payment processor. Receives billing details and payment information to process subscription payments. We do not store full credit card numbers on our systems.
• Our Clients, who receive the conversations, contact details, and bookings generated by their own End Users
• Legal authorities, where required by law, subpoena, or to protect our rights, users, or the public

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. When a Client deletes their account, we remove all of their data — including business profiles, conversation logs and message contents, call records, feedback, and subscription history — and cancel their subscription. End User message logs are deleted together with the Client's account and are not retained separately afterward.

We use reasonable administrative, technical, and organizational safeguards to protect information, including encryption in transit, access controls, and reputable third-party infrastructure providers. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to certain processing. To exercise these rights, contact us at the email below. You can opt out of marketing emails via the unsubscribe link in any message, and End Users can opt out of SMS by replying STOP.

Our website and services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children.

We operate internationally, and information may be processed in the United States and other countries where our service providers operate. By using our services, you understand your information may be transferred to jurisdictions with different data protection laws than your own.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest version. Material changes will be posted on this page.

Questions about this policy or your data:

Email: will@getrescueai.com

Website: getrescueai.com