Security

Last updated: August 12, 2026

Rescue AI helps US service businesses respond to missed calls and book appointments by text. This page explains the safeguards we use to protect the data that flows through our platform.

1. Data Protection

Each business's data — business configuration, conversations, and contact details — is isolated to that account. We do not sell personal information, and we share data only with the service providers needed to run the platform, as described in our Privacy Policy.

2. Encryption

All data is encrypted in transit using TLS. Access to production systems is controlled and logged. Passwords are hashed, and we do not store full credit card numbers — payments are handled by our PCI-compliant payment processor.

3. Access Controls

Access to customer data is restricted to authorized personnel on a least-privilege basis. Internal access is reviewed periodically and revoked when no longer needed. Administrative actions require strong authentication.

4. Infrastructure

Rescue AI runs on reputable cloud infrastructure providers that maintain independent security and compliance certifications. SMS and voice services are provided through established telecommunications carriers.

5. Data Retention

We retain data only as long as needed to provide the service and meet legal obligations. Clients can request deletion of their account data by contacting us.

6. Incident Response

We monitor for security events and have a process to investigate and respond to incidents. If an incident affects customer data, we notify affected clients as required by law and by our commitments.

7. Responsible Disclosure

If you believe you have found a security issue, please email us at the address below. We ask that you avoid accessing or exposing customer data and give us time to respond before any public disclosure.

8. Contact

Security questions or reports:

Email: will@getrescueai.com

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Privacy Policy

Last updated: September 15, 2026

Rescue AI is operated by RescueAI LLC ("Rescue AI," "we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our platform, or communicate with us.

Information We Collect

From website visitors: basic analytics data such as pages visited, browser type, device type, approximate location, and referral source. If you fill out a form or book a demo, we collect the details you provide (name, email, phone number, company name).

From Clients: account information (name, business name, email, phone number, billing details), business configuration (hours, services, booking preferences), and content you provide to configure the platform.

From End Users (on behalf of our Clients): when someone calls or texts a business using our platform, we process the phone number, message contents, call metadata (time, duration, missed/answered status), and any information shared in conversation (such as appointment requests). We process this data as a service provider to the Client.

How We Use Information

We use information to provide and improve the Rescue AI platform, to send and receive text messages and manage appointments on behalf of Clients, to communicate about accounts and support, to detect and prevent fraud and abuse, and to comply with legal obligations.

Text Messaging (SMS)

Our platform sends and receives SMS messages on behalf of Clients through telecommunications providers. Message and data rates may apply. End Users can opt out of messages from a Client at any time by replying STOP.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

How We Share Information

We do not sell personal information. We share information with third-party processors bound by confidentiality obligations, including Twilio (telecommunications), Base44 (hosting), Anthropic (AI), Google Workspace (email), Google Analytics (analytics), and Stripe (payments). We also share information with our Clients (their own customer data) and legal authorities where required by law.

Data Retention, Security, and Your Rights

We retain information as long as needed to provide the service and comply with legal obligations. When a Client deletes their account, we remove their data and cancel their subscription. We use reasonable safeguards including encryption in transit and access controls. Depending on where you live, you may have rights to access, correct, or delete your personal information; contact us to exercise them.

Contact

Email: will@getrescueai.com · Website: getrescueai.com

Terms & Conditions

Last updated: September 15, 2026

These Terms govern your access to and use of the Rescue AI website and platform (the "Service"), operated by RescueAI LLC . By creating an account, purchasing a subscription, or using the Service, you agree to these Terms.

The Service

Rescue AI provides software that helps businesses respond to missed phone calls, communicate with customers via text message, and book appointments automatically.

Accounts and Billing

You must provide accurate information and safeguard your credentials. The Service is billed as a recurring monthly subscription. You may cancel at any time; cancellation takes effect at the end of the current billing period. We may change pricing with at least 30 days' notice.

SMS Terms

SMS delivery depends on third-party telecommunications carriers and is not guaranteed. Carrier filtering, registration requirements, and network outages can delay or block messages. Message and data rates may apply. You are responsible for the content of messages sent through your account and for obtaining any consents required by law before messaging your customers, including honoring opt-out requests such as STOP replies. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Acceptable Use

You agree to use the Service only for lawful business purposes, to comply with applicable telecommunications and messaging laws (including the TCPA, CAN-SPAM, and carrier messaging policies where applicable), and not to send spam or unlawful content. We may suspend or terminate accounts that violate these Terms.

Disclaimer of Warranties and Limitation of Liability

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties. Our total liability for any claim will not exceed the amounts you paid us in the three months before the event giving rise to the claim.

Contact

Email: will@getrescueai.com · Website: getrescueai.com

SMS Terms

Last updated: September 15, 2026

Rescue AI provides automated text-message response on behalf of businesses that subscribe to our service. Service provided by RescueAI LLC .

How you receive messages

If you call a business that uses Rescue AI and your call is not answered, you may receive one automated SMS from that business acknowledging the missed call and offering assistance. Your consent is established by your own inbound call to that business. We do not send messages to anyone who has not first called a business using our service. We do not use purchased contact lists and we do not send marketing campaigns.

What the messages contain

The first message identifies the business by name and includes opt-out instructions. You may reply to ask about hours, services or pricing, or to request an appointment.

Message frequency

Message frequency varies and depends on your interaction with the business.

Costs

Message and data rates may apply.

Opting out

Reply STOP at any time to stop receiving messages from that business. Reply HELP for assistance.

Privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy for details.